Shipping policy

Shipping Policy Al-Ittihad Club Company (Joint Stock Company)

This policy governs the delivery and shipping terms applicable to all orders placed through the official Al-Ittihad Club online store powered by Shopify. By placing an order, the customer acknowledges and agrees to the following provisions:

Delivery Timeframes

Within the Kingdom of Saudi Arabia: Delivery is expected within no less than seven (7) business days from the date of shipment.
Outside the Kingdom of Saudi Arabia: Delivery is expected within no less than fourteen (14) business days from the date of shipment.

Note: These timeframes are estimates and do not include delays resulting from customs clearance procedures, governmental or quasi-governmental inspections, or force majeure events.

Force Majeure and Holiday Delays

Al-Ittihad Club shall not be held liable for any delays caused by:

National holidays, religious festivals (e.g., Eid Al-Fitr, Eid Al-Adha), or weekends.
Natural disasters, pandemics, weather disturbances, or any other emergency situations beyond the reasonable control of the Club or its delivery partners.
Strikes, government restrictions, or interruptions in transportation or customs processes.

Such events will be considered force majeure under this policy.

Customs and Regulatory Delays (for International Orders)

Delays due to inspections, customs duties, or border control requirements are outside the responsibility of Al-Ittihad Club.
Customers are responsible for compliance with the import laws of the destination country and for payment of any applicable customs duties or taxes.

Delivery Responsibility and Liability

Once the order has been handed over to the third-party carrier, responsibility for any delay, mis delivery, or damage lies solely with the shipping provider.
Al-Ittihad Club claims any liability arising from the carrier’s negligence or operational disruptions.
The customer must communicate with the carrier directly in case of disputes or tracking issues.

Incorrect Address or Failed Delivery Attempts

The customer is responsible for providing a correct and complete shipping address.
In the event of failed delivery due to incorrect address, unavailability of the recipient, or repeated refusal to receive the order, re-shipping fees shall apply, and the original shipping fee will not be refunded.

Return & Cancellation Handling

Customers must initiate any return or exchange request through the designated channels:

Hotline: "This is will be updated later"
Email: Customercare@ittihadclub.sa

In the event a customer cancels an order after it has been prepared and packed, they shall be charged 50% of the total order amount as a cancellation fee.
If the return or exchange request is rejected due to non-compliance with the policy, the customer shall bear the cost of shipping to retrieve the product again.