Al-Ittihad Official Store | Free shipping on orders over 200 SAR

Refund policy

Return and Refund Policy

Al Ittihad Club Company (Single Shareholder Company)

Official Online Store

Steps to Request a Return

  • Log in to your account on the online store.

  • Go to "My Orders" and click on "Request Return".

  • Select the reason for the return request.

  • Confirm the return request.

Only return service is available; exchange service is not offered.

1. Return Policy

Customers are entitled to request a return within 7 calendar days from the date of receiving the product, provided that:

  • The item is listed among the returnable products.

  • The product is in its original condition—unused, undamaged, and unaltered.

  • All original tags and labels are attached, if applicable.

  • The product includes all original accessories.

  • Proof of purchase or the original invoice is provided.

  • The product is returned in its original packaging, if possible.

If these conditions are not met, Al Ittihad Club Company reserves the right to reject the return request.

Local return requests are processed within up to 7 business days.

Product exchanges are not supported. If a customer wishes to receive a different item or size, they must submit a return request for the eligible product under this policy and place a new, separate purchase order.

2. Customized Products

All customized products are non-returnable and non-refundable.

This includes:

  • Products customized with player names.

  • Products customized with player numbers.

  • Products featuring names added by the customer.

  • Products featuring numbers added by the customer.

  • Any product including custom names, numbers, printing, or other personalizations requested by the customer.

Because these items are tailor-made or modified specifically upon customer request, they cannot be returned or refunded.

3. Non-Returnable Products

Returns are not accepted for the following items:

  • Towels.

  • Underwear.

  • Socks.

  • Hats, caps, or items that come into direct contact with the head or skin.

  • Cosmetics and personal care items.

  • Food, supplements, or perishable products.

  • Products that have been opened or removed from their original packaging in a way that affects safety or quality.

  • Medical, personal use, or direct skin-contact items.

  • Custom-made or personalized goods.

  • Products damaged due to misuse or mishandling by the customer.

  • Products worn or used beyond standard fitting/trying.

  • Final sale or clearance items explicitly advertised as non-returnable at the time of purchase.

4. Defective or Damaged Products

If a customer receives a defective or damaged product, it must be reported within 2 business days of receipt.

Submissions must include photos or videos clearly demonstrating the fault or damage, sent through the approved communication channels listed below.

Once verified as a manufacturing defect or shipping damage, Al Ittihad Club Company will cover the return shipping costs. However, for returns based purely on customer preference, the customer bears the return shipping fees.

5. Refund Policy

Once a return request is approved and the returned product is inspected, the refund process begins:

  • Refunds are processed within up to 14 business days from the start of the refund process.

  • Funds are issued directly back to the original payment method used during purchase.

  • Refunds will not be issued as store credit or to alternative payment methods.

  • For Buy Now, Pay Later (BNPL) services (such as Tabby or Tamara), refunds are processed according to the respective provider's procedures, routing funds back to the original payment source.

6. Approved Communication Channels

Return requests, defect reports, or general inquiries can be submitted via:

Please retain your order number, invoice/proof of purchase, and any relevant documentation or photos to ensure prompt handling.

7. Deferred Payment Services

For purchases made via "Buy Now, Pay Later" providers (e.g., Tabby or Tamara), the refund timeline depends on the provider's specific rules and associated financial institutions.

8. Company Obligations

Al Ittihad Club Company complies with all applicable Consumer Protection laws and regulations in the Kingdom of Saudi Arabia.

The company is also committed to protecting customer personal data in accordance with Saudi Arabia’s Personal Data Protection Law (PDPL) and applicable privacy regulations.

9. Policy Scope

This policy applies exclusively to products purchased through the official online store of Al Ittihad Club Company, subject to the conditions and exceptions outlined herein.

10. Policy Amendments

Al Ittihad Club Company reserves the right to amend this policy periodically. Updated versions will be published directly on the online store and take effect in accordance with Saudi Arabian laws and regulations.