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Refund policy

 

Return and Exchange Policy

Al-Ittihad Club Company (a Joint Stock Company)
Official Online Store – Powered by Shopify

Return Steps:
1- Log in to your account
2- In "My Orders", click on "Return Request"
3- Specify the reason for the request
4- Confirm the return request

  1. General Terms
    • All return and exchange requests must be initiated within:
      • 3 calendar days for returns from the date of product receipt.
      • 7 calendar days for exchanges from the date of product receipt.

Products must:

    • Be unused, unwashed, and in original condition.
    • Include original tags, packaging, manuals, accessories, and purchase invoice.
    • Be returned or exchanged only if they are not listed under the non-returnable category below.
  • Al-Ittihad Club Company reserves the right to reject any request that does not meet these terms.
  1. Process for Return/Exchange

To initiate a return or exchange, please contact us via one of the following:

Please include your:

  • Full name
  • Order number
  • Item(s) to be returned/exchanged
  • Reason and supporting documentation (e.g., photos of damage)
  1. Refund Timeline
    • Approved refunds will be processed within 20 business days.
    • Refunds will only be issued to a bank account in the name of the customer.

If payment was made using “Buy Now, Pay Later” services (e.g., Tamara, Tabby), the refund process will follow the respective provider’s policies and timelines.

  1. Return Shipping Charges
  • If the return is due to a change of mind or customer error, the customer bears the full return shipping cost.
  • If the return is due to a manufacturing defect or fulfillment error, Al-Ittihad Club Company will cover the return shipping cost after verification.
  1. Products NOT Eligible for Return or Exchange

To maintain safety, hygiene, and regulatory compliance, the following products cannot be returned or exchanged:

Personal and Hygiene Products

  • Underwear, lingerie, swimwear, socks
  • Towels and bed cover
  • Cosmetics, perfumes, skincare items
  • Hair care, oral care, and personal hygiene products
  • Opened health and dietary supplements
  • Medical or personal treatment products

Customized or Personalized Products

  • Jerseys or items printed with names, numbers, or custom graphics
  • Products made upon customer request or tailored specifications

Body-contact Accessories

  • Caps, hats, headwear
  • Items worn or contacting skin/scalp directly

Perishables and Consumables

  • Flowers or plants
  • Food, snacks, candy, and beverage items

Baby and Infant Products

  • Diapers, training pants, feeding accessories
  • Any opened hygiene-related baby item

Electronic Devices

  • Any used/opened device unless proven defective by manufacturer
  • Devices with missing parts, manuals, packaging, or serial numbers

Books and Printed Media

  • Returned only if unopened, unused, and in perfect condition

Toys and Costumes

  • Costumes
  • Activated or incomplete toys/games
  1. Special Provisions for “Buy Now, Pay Later” Orders

If you placed your order through Tabby, Tamara, or similar providers:

  • Refunds will be processed through those providers and follow their terms of service.
  • Al-Ittihad Club is not responsible for delays or installment-related matters after the refund is issued.
  1. Rejected Deliveries

If a product is returned due to ineligibility or refusal by the customer:

  • The product will be held for 3 business days only.
  • If no second delivery attempt is arranged by the customer within that period, the product will be disposed of, and no refund will be issued.
  1. Legal and Compliance Statement

This policy is governed by:

    • Saudi Consumer Protection Law
    • Saudi Personal Data Protection Law (PDPL)
    • International hygiene and anti-infection standards

Internal policies of Al-Ittihad Club Company